placing an order
Yes you will need a wholesale account to order. By creating an account, you will be able to:
· View product information (pricing, photos etc.)
· Send product orders
· View catalog
· Create customer profile
· Save shipping& billing information
Yes, we have a $100 minimum opening order. Some SKUs have per product which is shown at checkout
Yes, buyers can sell Casa Amarosa products online through their own retail sites. We can also provide high-res lifestyle and product images for your online store
All samples are retail cost + plus shipping. Samples are subject to availability however we try to stock samples for every product.
Casa Amarosa offers retailers with product tags, marketing postcards, artisan story cards and high resolution images
Yes, definitely. Please email us at firstname.lastname@example.org to request the artisan images
Payment, Shipping & Returns
Final freight costs will be calculated at checkout. For international orders there might be additional duties – we will always send you an email or phone call requesting confirmation before we process any additional charges.
Yes. We ship all over the world. Shipping costs largely vary depending on weight and destination, and smaller orders tend to have proportionally higher shipping costs. For example, for a $250 order with a diverse mix of products, shipping is generally 30% of the order total, while varied orders over $500 generally have shipping charges that are 15%-25% of the order total. The customer is again responsible for any additional customs or duties. We can give you an exact shipping quote before sending your order.
We accept all major credit cards & paypal payments through our website
Casa Amarosa offers Net 30 terms, contingent on credit approval. Please email email@example.com to request credit
If you would like to pay via check, email us at firstname.lastname@example.org Checks will be made payable to: Casa Amarosa LLC.
Please contact Client Services at email@example.com within 7 days of receipt of the products and they will be happy to assist you with your claim. Have your order or invoice number handy, as well as each item number, quantity, and description of the damages in order to expedite the process.
For any goods returned as ‘unsuitable’ there is a re- stocking charge of 15% plus freight chargeable to customer. We will request a photo image of any damaged or defective items, so we can share this feedback with our partners and prevent this issue from arising in the future. We can send replacements or issue a credit for the damages after review.
We only accept returns in the case of defective merchandise.
Yes. Our in-house printing capabilities allow us to create custom orders. We can add logos to existing products with custom colors, dimensions, or designs. Please write to us so we can explore the vast options that we can create while working with you at: firstname.lastname@example.org
Approximately 4-6 weeks depending on product type and level of customization. Please add additional time for shipping.
Yes, we provide a final sample with every order
For customization orders, cancellations and revisions cannot be accepted more than 3 days after your order has been placed.
We only accept returns in the case of defective merchandize. We will request a photo image of any damaged or defective items, so we can share this feedback with our partners and prevent this issue from arising in the future. We can send replacements or issue a credit for the damages after review.